Delivery Terms

This translation is provided for information only. The Turkish version is legally binding.

Handover to the Carrier

Orders placed and with payment approved by 2:00 PM on weekdays are handed to the carrier the same day. Orders placed after that are handed to the carrier the next business day. No shipments are made on Sundays, public holidays or religious holidays.

Orders paid by bank transfer/EFT are processed once the payment reaches our account.

Carrier and Shipping Fee

Orders are shipped with Yurtiçi Kargo. Shipping is free on orders of 999 TL or more; for orders under 999 TL, the shipping fee is 149 TL.

We ship only to addresses within Türkiye. In-store pickup is not available.

Delivery Time and Tracking

A confirmation email is sent when we receive your order. When your order ships, your tracking number is sent to you. The delivery time after shipping depends on the carrier's delivery time for your region. In all cases, delivery does not exceed the legal period of 30 days.

When Receiving Your Package

Please check your package when you receive it. If there is any damage, such as crushing, tearing or water damage, have the courier prepare a damage report and let us know at 0535 017 11 47 or info@petidi.com.

Out-of-Stock Products

In rare cases, such as when several customers buy the same product at the same time, a product may go out of stock. In this case, we'll let you know; if the product can't be sourced within 3 days at the latest, the amount you paid will be refunded.

For detailed terms, see our Distance Sales Agreement and Warranty & Returns pages.