Distance Sales Agreement

This translation is provided for information only. The Turkish version is legally binding.

Article 1 – Parties

1.1 Seller
Company name: Petidi Veterinerlik Bilişim ve Ticaret Limited Şirketi
Address: Gelişim Mah. Kahramanlar Sk. No:12/A Köyceğiz / Muğla
Phone: 0535 017 11 47
Email: info@petidi.com
Mersis No: 0729 1142291 00001
Tax Office / No: Köyceğiz / 7291142291
Website: www.petidi.com

1.2 Buyer
The person placing the order. The Buyer's name, surname, delivery and billing address, phone and email details are the information entered by the Buyer when placing the order.

Article 2 – Subject and Basis

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the products the Buyer orders electronically from the Seller's website, www.petidi.com. The agreement is subject to the provisions of Law No. 6502 on Consumer Protection, the Distance Contracts Regulation published in Official Gazette No. 29188 dated 27.11.2014, and Law No. 6563 on the Regulation of Electronic Commerce.

Article 3 – Product, Price and Payment

3.1 The name, key features, quantity and VAT-inclusive sale price of the products, the shipping fee, the payment method and the delivery address are included in the order summary and in the order confirmation email sent to the Buyer. This information is an integral part of the agreement.

3.2 Prices are in Turkish lira and include VAT. Shipping is free on orders of 999 TL or more; a shipping fee of 149 TL is charged on orders under 999 TL. For Petidi Club members, shipping is always free regardless of the order amount. The standard shipping rule applies to the order in which the membership is purchased; free shipping applies from the following orders. The shipping fee is shown separately in the order summary.

3.3 Payment is made by credit card, debit card or bank transfer/EFT. For installment payments by credit card, the terms of the agreement between the Buyer and the card-issuing bank apply to installment and maturity conditions.

3.4 An e-invoice or e-archive invoice is issued for every order.

Article 4 – Delivery

4.1 Orders placed and with payment approved by 2:00 PM on weekdays are handed to the carrier the same day; orders placed after that are handed to the carrier the next business day. No shipments are made on Sundays, public holidays or religious holidays.

4.2 Products are shipped by Yurtiçi Kargo to the delivery address within Türkiye specified by the Buyer. In all cases, delivery does not exceed the legal period of 30 days from the date the order is placed.

4.3 If the product is to be delivered to a person other than the Buyer, the Seller is not responsible if that person refuses delivery.

4.4 The Buyer should check the package upon receipt; if the package is damaged, the Buyer should have the courier prepare a damage report.

4.5 If the order cannot be fulfilled due to insufficient stock or any other reason, the Seller will notify the Buyer within 3 days of learning of the situation and refund all payments collected, including delivery costs, within 14 days of the notification at the latest.

Article 5 – Right of Withdrawal

5.1 The Buyer may withdraw from the agreement within 15 days of receiving the product, without giving any reason and without paying any penalty. This period is longer than the 14-day period stipulated in the legislation and is granted by the Seller in favor of the Buyer. For orders in which multiple products are delivered separately, the period starts from the date the last product is received.

5.2 To exercise the right of withdrawal, it is sufficient for the Buyer to notify the Seller within this period by sending an email to info@petidi.com or in writing. The Buyer can also reach the Seller for information at 0535 017 11 47.

5.3 The Buyer returns the product to the Seller by Yurtiçi Kargo within 10 days of the withdrawal notice. The return shipping fee is borne by the Seller.

5.4 The Seller refunds the price collected for the product and the delivery costs, using the payment method the Buyer used, within 14 days at the latest from the date the withdrawal notice reaches the Seller. For installment payments made by credit card, the refund is reflected on the card within the bank's processing times.

5.5 The Buyer is responsible for any loss of value that occurs if the product is not used in accordance with its operation, technical specifications and instructions for use during the withdrawal period.

Article 6 – Cases in Which the Right of Withdrawal Cannot Be Exercised

6.1 Under the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products that can spoil quickly or whose expiration date may pass, or for products whose protective elements such as packaging, tape, seal or package have been opened after delivery and whose return is not suitable for health and hygiene reasons.

6.2 In favor of the Buyer, the Seller does not rely on the exception in 6.1 for food, treats and supplement products that are unopened, unused and in resalable condition, and accepts the return of these products within 15 days. Opened or used products are not accepted for return unless the product itself is defective.

6.3 The Petidi Club annual membership is a service whose performance begins with the Buyer's consent upon payment and which is performed instantly in electronic form. Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for this membership; by purchasing the membership, the Buyer accepts that they have consented to performance beginning immediately and know that they will lose the right of withdrawal. In favor of the Buyer, the Seller unconditionally refunds the membership fee at the Buyer's request for memberships in which no Club benefit (free shipping, Petidi Points, gift) has been used within 14 days of the purchase date. The membership does not renew automatically and ends on its own after one year.

Article 7 – Defective or Incorrect Products

7.1 The Seller is responsible for delivering the product intact, complete and in accordance with the features specified in the order.

7.2 If the Buyer receives a product whose expiration date differs from the one stated on the site or has passed, or a product that is damaged, spoiled or different from the one ordered, the Buyer may exercise their rights under Law No. 6502 even if they have opened the packaging: withdrawal from the agreement, a discount on the sale price, replacement with a non-defective product or, if possible, free repair. In this case, shipping costs are borne by the Seller.

7.3 For products missing from a shipment, the price of the missing product is refunded to the Buyer or the missing product is sent separately.

Article 8 – General Provisions

8.1 The Buyer accepts that, before placing the order, they have read and are informed about the preliminary information regarding the product's key features, sale price, payment method, delivery and right of withdrawal, and that they have given their approval electronically.

8.2 If, after delivery of the product, the relevant bank does not pay the product price to the Seller because the Buyer's credit card was used unlawfully by unauthorized persons through no fault of the Buyer, the Buyer returns the product delivered to them to the Seller; in this case, the shipping cost is borne by the Seller.

8.3 If delivery is delayed due to force majeure (natural disasters, epidemics, weather conditions preventing transport, general disruptions caused by the shipping company, etc.), the Seller notifies the Buyer of the situation. In this case, the Buyer may cancel the order; in the event of cancellation, the amount paid is refunded within 14 days.

8.4 The Buyer's personal data is processed in accordance with the privacy notice on the Personal Data Protection page.

Article 9 – Dispute Resolution

For disputes arising from this agreement, the Consumer Arbitration Committees at the Buyer's place of residence or where the transaction was made have jurisdiction within the monetary limits announced each year by the Ministry of Trade, and for disputes exceeding these limits, the Consumer Courts have jurisdiction in accordance with the procedures set out in the relevant legislation.

Article 10 – Entry into Force

By confirming their order, the Buyer declares that they have read and accepted all provisions of this agreement. The agreement is concluded upon confirmation of the order. The current text of the agreement is always available at www.petidi.com/pages/mesafeli-satis-sozlesmesi.