Help / FAQ

Orders placed and paid by 2:00 PM on weekdays ship the same day. Orders placed after that ship the next business day. We don't ship on Sundays or public holidays.

Enter your discount code in the "Discount code" field at checkout.

Let us know at 0535 017 11 47 or info@petidi.com and include a photo of the item. We refund the cost of any missing item. If an item arrives damaged, expired or different from what you ordered, you can return it with free shipping even if you've opened the package.

We'll send you your tracking number once your order ships. You can also see your orders under My Account › My Orders.

Yes, you can order as a guest. To use Subscribe & Save, the Petidi Club free trial and Petidi Points, you'll need to sign in to your account.

In rare cases, such as when several customers buy the same item at the same time, it may go out of stock. If that happens, we'll let you know; if we can't get the item within 3 days at the latest, we'll refund what you paid.

Yes. You can cancel or change your order before it ships. Just contact us at 0535 017 11 47 or info@petidi.com. For orders that have already shipped, you can follow the return steps.

You can create an account from the Sign In link at the top right of the page.

In Pet Profile, you add your pet to your account and see food recommendations that suit them, along with a daily portion calculator.

Just email info@petidi.com to have your account deleted.

We ship your orders with Yurtiçi Kargo.

Shipping is free on orders of 999 TL or more; for orders under 999 TL, shipping is 149 TL. Petidi Club members get free shipping on every order.

The product page shows an estimated delivery date for your province. Once shipped, delivery time depends on the carrier's delivery times for your region; in any case, it won't exceed the legal limit of 30 days.

We only ship to addresses within Turkey. In-store pickup isn't available.

If the package is crushed, torn or wet, ask the courier to file a damage report and let us know at 0535 017 11 47 or info@petidi.com.

You can pay by credit card, debit card or bank transfer (Havale/EFT). Card payments are processed through PayTR's secure payment system. Credit cards offer up to 12 installments; installment payments include an installment fee.

Choose Havale/EFT at the payment step. Your order is processed once your payment reaches our account. Orders paid by bank transfer earn 3% back in Petidi Points.

You can return items within 15 days for any reason, with free return shipping. Before returning, let us know at 0535 017 11 47, then pack the item securely so it isn't damaged in transit and hand it to the carrier.

For hygiene reasons, items that have been opened or used and can't be resold aren't returnable. However, if you received an item that is expired, spoiled, defective or different from what you ordered, you can return it even if you've opened the package.

Once your return reaches our warehouse and is checked, your refund is sent to your bank within 1 business day. Depending on your bank's processing time, it may take 1–14 days for the amount to appear in your account.

Your invoice is emailed to you as an e-Archive invoice or e-Invoice. If you didn't receive it, just email info@petidi.com and we'll resend it. We also issue company invoices; just mark your invoice as a company invoice on the cart page when you place your order.

Petidi Points are store credit, loaded to your account in TL, that you can spend on your purchases at Petidi.

Orders paid by bank transfer (Havale/EFT) earn 3% of the order total back in Petidi Points. On top of that, Petidi Club members get 5% back in Petidi Points on every order. Your points are added to your account once your order ships.

Sign in to your account, then apply your points at the payment step.

Your points are valid for 100 days from the day they're added to your account.

Petidi Club is a 99 TL annual membership. Members get free shipping on every order, 5% back in Petidi Points on every order and a free gift with dry food orders.

Yes. Sign in to your account to try Petidi Club free for 30 days, once. No card required, and you won't be charged when the trial ends.

No. The membership doesn't auto-renew; it simply ends after one year.

No. Shipping is charged on the order where you buy the membership; free shipping starts with your next order. You still get Petidi Points and the gift on that order.

If you haven't used any Club perks (free shipping, Petidi Points, gifts) within 14 days of purchase, we'll refund the membership fee, no questions asked.

For dry food, choose Subscribe & Save on the product page and set a delivery frequency between 1 and 16 weeks. When a delivery is due, we send you a ready-made cart link on WhatsApp; you confirm and pay for your order from that link. Your card is never charged automatically.

You get 10% off your first Subscribe & Save order and 5% off every order after that.

Yes. Use the "Manage delivery" link in the message we send you to skip, delay or cancel your delivery at any time.

Subscribe & Save is available on dry food. You'll need to sign in to your account to start a subscription.

Card payments are processed through PayTR's secure payment system with 3D Secure. Petidi doesn't store your card information.

You can find out how your personal data is processed in the Privacy Policy at the bottom of the page.

Yes, every product we sell is authentic. You can see our authorized retailer certificates on each product page, below the product photos.