Warranty & Returns

This translation is provided for information only. The Turkish version is legally binding.

You can return the product or products you purchased within 15 days, without giving any reason, with free return shipping.

Before making a return, please contact us at 0535 017 11 47 to let us know.

Pack the product or products you want to return securely and protectively, as they were sent to you, so they won't be damaged in transit, and hand them to the carrier. If a returned product reaching our warehouse is damaged, this may prevent the return from being processed.

Products whose original packaging has been damaged or opened, and products that can no longer be resold for hygiene reasons, such as clothing, collars or booties that have been tried on, or used scissors, brushes or combs, cannot be returned (unless the product itself is defective). Unused, undamaged, unopened products that can still be resold can be returned.

Although we take the utmost care when preparing orders, if you receive a product that is past its expiration date, not working/broken, stained/defective, or different from what you ordered or otherwise incorrect, you can return it even if you have opened the packaging.

For returns that reach us and are approved after inspection, the refund is sent to your bank within 1 business day; depending on your bank, it may take 1–14 days for the amount to appear in your account.

Petidi Club membership: The membership starts upon payment and its benefits can be used immediately; therefore, under Article 15 of the Distance Contracts Regulation (a service whose performance begins with the consumer's consent and is performed instantly in electronic form), there is no right of withdrawal for a membership started with your consent. However, if you haven't used any Club benefit (free shipping, Petidi Points, gift) within 14 days of the purchase date, we will refund the membership fee unconditionally. The membership does not renew automatically; it ends on its own after one year.